Questions, answered plainly.
Here is what shoppers ask us most about materials, shipping, returns, and sizing.
What is TankRig?
TankRig prints aquarium parts that fit your tank. We make hose adapters, guards, spray bars, media baskets, and more. Every part is printed to order in the USA.
What material do you print in?
We print every part in PETG. It is a strong plastic that aquarium keepers have used submerged for years. Rinse each part in clean water before you put it in your tank.
Is a printed part safe for my fish or reef tank?
We print in PETG. It is the material aquarium keepers have used submerged for years. Rinse each part in clean water before you add it to your tank.
How much does shipping cost?
Shipping is a flat $7.95 per order. This is one charge for your whole order, separate from the price of the parts. We ship to addresses in the United States only. See our shipping page for more.
Do you ship outside the United States?
No. Right now we only ship to addresses inside the United States.
Where are your parts made?
Every part is made in the USA. We do not keep finished parts sitting on a shelf. Your part is printed after you place the order.
Can I return a part?
Yes. You have 30 days from delivery. Returns are free, and we email you a prepaid label. If a part arrives broken, defective, or is not what you ordered, email us with a photo and we will reprint it or refund you. If you change your mind, email us and we will send a label, then refund you once the carrier scans the package. A part you sized in the Custom Builder can come back only if it arrives broken or does not match the numbers you entered. See our returns page for the full policy.
How do I find parts for my equipment?
Pick your brand and model in the Rig Finder, or save your gear in My Tank. We will show you the parts made for it. Running something custom? The Custom Builder makes a part to the sizes you set.
How does checkout work?
Checkout on this site runs through Shopify. Your payment and shipping details are handled by Shopify's own secure checkout, not a system we built ourselves.
How do I get in touch with a question?
Email us at support@tankrig.com. We read every note.
Do not see your question here? Read our shipping, returns, and privacy pages, or ask us directly.
Email support@tankrig.com